退換貨政策

. 請於收貨後檢查貨物，如有任何問題請於收貨後七天內向客戶服務部同事聯絡

. 逾期與我們取得聯絡（收到貨品後的七天內），恕無法提供退換貨服務

. 如客人收取貨品或簽收時，發現商品有任何損毁/錯漏(如商品項目或數量與訂單不符)，請於收貨後七天內，聯絡客戶服務部及自行拍攝照片以記錄貨品，外箱包箱及運輸單的當時情況，並保留所有的物件

. 閣下只需提供相關資料（包裝訂單編號、肇事貨品、問題詳情、詳細相片等），同事們會盡快為你跟進處理，並向物流公司查詢

. 如有需要退換貨品請保留原有貨品的完整包裝，並確保貨品完整性及全新未經使用

. 為更有效安排及處理，請先經我們客戶服務部同事回覆確認後，方以順豐到付形式寄出進行退換.貨品如在退貨期間有損壞或遺失，我們恕不負責

. 如末經我們確認前已自行寄出貨品，我公司則有權拒絕接收並退回貨品於客人，其中所產生的運費，本公司恕不負責，敬請原諒.

.「 退款方式」 是按訂單之付款方法進行退款

. 客人需自行核對所提供的退款資料及戶口號碼是否正確，如因個人疏忽而導致退款失敗或出錯，責任自負

. 一經成功付款訂購後，恕不接受任何理由更改、取消訂單

. 不接受以下理由而取消訂單、退貨、退款或更換

1.個人喜好

2. 主觀因素

3. 因貨期問題(由於疫情關係，不同因素會影響生產及運輸時間，等候時間有機會會延長，但不能視作退款原因)

4. 圖片與實物的色差問題

Refund and exchange arrangements

. Please check the goods after receiving them. If you have any questions, please contact our colleagues in the customer service department within seven days after receiving the goods.

. If you contact us after the deadline (within seven days after receiving the goods), we will not be able to provide return or exchange services.

. If the customer finds any damage/error when receiving the goods or signing for the goods (such as the item or quantity of the goods does not match the order), please contact the customer service department within seven days after receiving the goods and take photos to record the goods and outer boxes. and the current status of the shipping bill, and retain all items

. You only need to provide relevant information (packaging order number, offending goods, problem details, detailed photos, etc.), and our colleagues will follow up for you as soon as possible and inquire with the logistics company.

. If you need to return or exchange goods, please keep the complete packaging of the original goods and ensure that the goods are complete and brand new and unused.

. For more efficient arrangements and processing, please confirm with a reply from our customer service department colleagues before sending it out via SF Express collect for return or exchange. We will not be responsible if the goods are damaged or lost during the return period.

. If the goods have been sent by ourselves without our confirmation, our company has the right to refuse to accept and return the goods to the customer. The company will not be responsible for the freight incurred, so we apologize.

."Refund method" is to refund according to the payment method of the order

. Guests need to check whether the refund information and account number provided are correct. If the refund fails or makes an error due to personal negligence, you will be responsible for it.